Travel Loan Services

Client Portal

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How can I register for the Travel Loan Client Portal?

Submit your request form to request a link to register for the website here: Loans Client Request Form.

We will send an email with a link to the website and a temporary password. PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.

What to do after you receive the email with login details?

Step 1: Login with your email and temporary password.

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Step 2: Create your own security question and answer.

Examples:

  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended

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Note: You’ll be logged out and are required to log back in with your email and new password.

Step 3: Put Mr. or Ms. in the Title Block. You do not have to put anything in the About Me block.

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How do I make a payment using my computer?

Log in with your user name and password.

Step 1: Select “Manage Loan Payments” and click “Add Payment Method”.

Step 2: Select Credit Card (You can use debit card) or Bank Account.

Step 3: Schedule a payment.

How do I update my address and phone?

Log in with your user name and password.

Select “My Profile” and. click on “Edit.”

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How do I change my password?

Go to the login page here. Click on Forgot Your Password.

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Enter your email address and you will receive a link in the email asking you to update your password.

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How do I make a payment using my phone?

Step 1: Change the display to “Desktop version” after logging in.

Step 2: Click on the top corner lines. (Menu)

Step 3: Click on Manage Loan Payments.

Step 4: Add a payment method.

Step 5: Choose bank account or card number.

Step 6: Add your card info or bank account.

Step 7: Click on Manage Loan Payments.

Can I use the same email for another case #?

NO, Each loan account requires a unique email. An email address can ONLY be used once.

How long does it take to receive a link to sign up after clicking on the registry link?

We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.

What is the security question?

It is a question you will have to create and answer for the protection of your information. Here are some examples for you.

  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended
How can I see my payment history?

Log in with your user name and password.

Select the Loan Activity tab and then click on the Export to PDF button.

How can I stop my automatic payment?

Click on the tab – Manage Loan Payment. Select Update and then click on the Stop Scheduled Payment button.

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Click on “Stop Scheduled Payment.”

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When refugees are admitted to the United States for resettlement, their travel is arranged under a loan program by the International Organization for Migration. Refugees sign a promissory note stating that they will repay the interest-free loans to cover the cost of airline tickets over a predetermined period.

LIRS oversees the repayment process for the refugees we resettle. By guiding them through the repayment process, our loan counselors help refugees gain basic financial literacy and establish good credit in their new country.

IOM Travel Loan Clients

To request a reduction to your loans payment, please contact the loans services team using the contact information below.  

Contact THE Travel Loans Services Team

The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.

E-mail:

travelloan@lirs.org

Phone:

1-866-507-9464

Mail:

Travel Loan Services
Lutheran Immigration and Refugee Service
700 Light Street
Baltimore MD 21230

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