As our nation confronts the world-wide COVID-19 pandemic, we want to remind you of our commitment to your safety and well-being.
We know that increasing numbers of people have had to make drastic and sudden adjustments to their lives: coping with loss of income, caring for children who can no longer go to school, restricting movements to essential needs only.
About your IOM Travel Loan:
If you have experienced a pay cut or loss of employment due to the pandemic and need help with your account, please contact us as soon as possible at 866-507-9464 or firstname.lastname@example.org.
In response and acting in co-ordination with the International Organization for Migration (IOM), we have authority to modify your travel loan repayment plan as needed during this public health emergency.
We are guided by two goals:
Additional Resources for Help and Information about COVID-19:
Consumer Financial Protection Bureau (CFPB): https://www.consumerfinance.gov/coronavirus/
Center for Disease Control (CDC): www.cdc.gov/coronavirus/2019-nCoV
World Health Organization (WHO): www.who.int/emergencies/diseases/novel-coronavirus-2019
International Organization for Migration (IOM): www.iom.int/iom-responds-covid-19
Submit your request form to request a link to register for the website here: Loans Client Request Form.
We will send an email with a link to the website and a temporary password.
PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.
We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.
It is a question you will have to create and answer for the protection of your information. Here are some examples for you.
To request a reduction to your loans payment, please contact the loans services team using the contact information below.
The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.
Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.
Travel Loan Services
Lutheran Immigration and Refugee Service
700 Light Street
Baltimore MD 21230