Travel Loan Portal

LIRS oversees the repayment process for the refugees we resettle. By guiding them through the repayment process, our loan counselors help refugees gain basic financial literacy and establish good credit in their new country.

Sign Up

We require all of our clients to sign up to access the new loan portal. If you’ve not signed up already, click to learn how to create your new account.

Sign In

Already have an account for the new loan portal? click to sign in.

Have Problems?

If you face issues when registering for an account or signing in, contact us here.

Change of Address

If you’d like to update your address information, kindly fill in the change in address form here.

When refugees are admitted to the United States for resettlement, their travel is arranged under a loan program by the International Organization for Migration. Refugees sign a promissory note stating that they will repay the interest-free loans to cover the cost of airline tickets over a predetermined period.

Guidelines To Sign Up and Frequently Asked Questions

Submit your request form to request a link to register for the website here: Loans Client Request Form.

We will send an email with a link to the website and a temporary password.

PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.

Step 1: Login with your email and temporary password. Step1_loan Step 2: Create your own security question and answer. Examples:
  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended
Step2_loan Note: You’ll be logged out and are required to log back in with your email and new password. Step 3: Put Mr. or Ms. in the Title Block. You do not have to put anything in the About Me block. Step3_loan
Log in with your user name and password. Select “My Profile” and. click on “Edit.” step7_loan

Go to the login page here. Click on Forgot Your Password.

step8_loan

Enter your email address and you will receive a link in the email asking you to update your password.

step9_loans

Step 1: Change the display to “Desktop version” after logging in. Step 2: Click on the top corner lines. (Menu) Step 3: Click on Manage Loan Payments. Step 4: Add a payment method. Step 5: Choose bank account or card number. Step 6: Add your card info or bank account. Step 7: Click on Manage Loan Payments.
NO, Each loan account requires a unique email. An email address can ONLY be used once.

We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.

It is a question you will have to create and answer for the protection of your information. Here are some examples for you.

  • Name of city, town, or village where you were born
  • Name of city, town, or village where your grandmother was born
  • Grandfather’s first name
  • Name of the first school you attended
Log in with your user name and password. Select the Loan Activity tab and then click on the Export to PDF button.

Click on the tab – Manage Loan Payment. Select Update and then click on the Stop Scheduled Payment button.

step11_loans

Click on “Stop Scheduled Payment.”

step12_loans

IOM TRAVEL LOAN CLIENTS

To request a reduction to your loans payment, please contact the loans services team using the contact information below.  

CONTACT THE TRAVEL LOANS SERVICES TEAM

The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.

E-mail:

travelloan@lirs.org

Phone:

1-866-507-9464

Mail:

Travel Loan Services
Lutheran Immigration and Refugee Service
700 Light Street
Baltimore MD 21230

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