Important message to our Travel Loan ClientS
As our nation confronts the world-wide COVID-19 pandemic, we want to remind you of our commitment to your safety and well-being.
We know that increasing numbers of people have had to make drastic and sudden adjustments to their lives: coping with loss of income, caring for children who can no longer go to school, restricting movements to essential needs only.
About your IOM Travel Loan:
If you have experienced a pay cut or loss of employment due to the pandemic and need help with your account, please contact us as soon as possible at 866-507-9464 or travelloan@lirs.org.
In response and acting in co-ordination with the International Organization for Migration (IOM), we have authority to modify your travel loan repayment plan as needed during this public health emergency.
We are guided by two goals:
- Your economic well-being; making sure your monthly payment is within your means
- Protecting the credit status of your account
Additional Resources for Help and Information about COVID-19:
Consumer Financial Protection Bureau (CFPB): https://www.consumerfinance.gov/coronavirus/
Center for Disease Control (CDC): www.cdc.gov/coronavirus/2019-nCoV
World Health Organization (WHO): www.who.int/emergencies/diseases/novel-coronavirus-2019
International Organization for Migration (IOM): www.iom.int/iom-responds-covid-19
Have Problems?
If you face issues when registering for an account or signing in, contact us here.
Change of Address
If you’d like to update your address information, kindly fill in the change in address form here.
Guidelines To Sign Up and Frequently Asked Questions
Submit your request form to request a link to register for the website here: Loans Client Request Form.
We will send an email with a link to the website and a temporary password.
PLEASE NOTE THAT LINKS WILL BE SENT DURING BUSINESS HOURS ONLY – MONDAY – FRIDAY BETWEEN 9 AM AND 5 PM.
Step 2: Create your own security question and answer.
Examples:
- Name of city, town, or village where you were born
- Name of city, town, or village where your grandmother was born
- Grandfather’s first name
- Name of the first school you attended
Note: You’ll be logged out and are required to log back in with your email and new password.
Step 3: Put Mr. or Ms. in the Title Block. You do not have to put anything in the About Me block.
Go to the login page here. Click on Forgot Your Password.
Enter your email address and you will receive a link in the email asking you to update your password.
Step 2: Click on the top corner lines. (Menu)
Step 3: Click on Manage Loan Payments.
Step 4: Add a payment method.
Step 5: Choose bank account or card number.
Step 6: Add your card info or bank account.
Step 7: Click on Manage Loan Payments.
We will send the link during normal business days Mondays-Fridays 9am-5pm. If you don’t receive it within 24 hours, please call us at 1-866-507-9464.
It is a question you will have to create and answer for the protection of your information. Here are some examples for you.
- Name of city, town, or village where you were born
- Name of city, town, or village where your grandmother was born
- Grandfather’s first name
- Name of the first school you attended
Click on the tab – Manage Loan Payment. Select Update and then click on the Stop Scheduled Payment button.
Click on “Stop Scheduled Payment.”
IOM TRAVEL LOAN CLIENTS
To request a reduction to your loans payment, please contact the loans services team using the contact information below.
CONTACT THE TRAVEL LOANS SERVICES TEAM
The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.
Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.
E-mail:
Phone:
1-866-507-9464
Mail:
Travel Loan Services
Lutheran Immigration and Refugee Service
700 Light Street
Baltimore MD 21230